Zoho Desk Service Level Agreement
With Zoho Desk, you can sort open tickets based on when they were created, which are late and due within two or three hours, etc. You can prioritize tickets if time is not a factor. This is especially useful for organizations that have linked Zoho Desk to Zoho CRM, where White Wal accounts may need immediate customer service, although the ticket may be at the bottom of a modern queue. Integration automatically calls the contact information of CRM (Customer Relationship Management) to let you know if you are dealing with a large customer. Improve your support service to provide excellent customer support that creates lasting relationships. Track the evolution of the total cost of customer service, for example. B the number of late tickets, ALS violations and average response times. These are important indicators of how your team works. Follow them with personalized reports that can be easily generated and automatically sent to your inbox. As you can see, zoho desk price is very competitive, closes at $25, while HappyFox starts at $29 per user per month. Freshdesk`s free sprout fare does not limit the number of agents and its Blossom fare is economical at $15 per user per month, but many Freshdesk features are not available until you pay for the Estate level at $49 per user per month.
Zoho Desk is now one of the most comprehensive IT support and support solutions for small and medium-sized enterprises (SMEs). The platform offers a free plan for up to three agents and serves as a gateway to Zoho`s wide range of products. As with these services, Zoho continues to add zoho Desk`s enhancement features, which build on an already large set of features including advanced features such as Voice over IP (VoIP) and social media integration, as well as data analytics for managers who monitor customer interactions and service level agreements (SLAs). While Zoho Desk does not support ITIL (Information Technology Infrastructure Library) practices such as problem management, change management and asset management, Zoho Desk is an ideal choice for customer-focused support teams, making it an obvious winner of our Choice editors. Zoho offers a plethora of canning reports, as well as the ability to adapt existing reports or add custom reports to your library. Reports can be planned and transmitted with a large number of file formats, which is especially useful for monitoring performance metrics or SLA compliance. Integration with Zoho Analytics puts reporting in the next step, although additional costs may be incurred depending on your needs. Overall, Zoho Desk is an extremely powerful, user-friendly and inexpensive helpdesk system.
The free trial version makes it easy to create a test bed and provides a well-designed and capable user interface for the Enterprise version. If you`re not looking for an integrated asset management help system like Freshservice or Zendesk Support, Zoho Desk should be on your shortlist.